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How 77lucki Handles Your Personal Information

Your account data is handled with care — from the moment you register through every DANA, OVO, or GoPay transaction you make. This page explains exactly what we collect, why we collect it, and what you can do about it.

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What We Collect and Why It Matters

77lucki Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with 77lucki, we collect the information needed to operate your wallet and process transactions — your name, contact details, and payment identifiers linked to your DANA, OVO, or GoPay account. We also log device and session data to keep your login

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secure and detect unusual access patterns. This data is used strictly for account operations, fraud prevention, and improving how the lobby functions for you. We do not sell your personal information to third parties. Where we share data with payment processors or identity verification services, those
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partners are bound by data handling agreements. Your data may be stored on servers in regions that support our operations, and access is governed by applicable local law. Indonesian players should note that availability of certain features depends on local regulations and eligible regions. We retain
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your account data for as long as your account remains active and for a reasonable period afterward, as required by applicable law or our operational needs. You have the right to request a copy of the data we hold, ask for corrections, or raise concerns about
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how it is being used — see the contact section below for how to do that.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Data

Have a question about your personal data, want to request access to what we hold, or need to flag a concern? These are the channels we monitor for privacy-related requests. We aim to respond within a reasonable timeframe — complex requests may take longer, and we'll keep you updated.

Team online

Live Chat Support

Start a chat from your account dashboard to raise a data access or correction request directly with our support team.

Email Privacy Request

Send your data request or privacy concern to our dedicated support address — include your registered account email for faster handling.

Account Settings

Some data preferences — like communication opt-outs and session history — can be managed directly inside your account settings panel.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security and transparency sit at the centre of how we run account data at 77lucki. Every data practice listed here applies to all accounts, including those using local payment wallets like DANA, OVO, and GoPay. Players in Jakarta or Surabaya access the same data protections as any other account holder on the platform.

Encrypted Account Access

Your login and session data travels over SSL-secured connections. We use OTP verification at key account steps to confirm it is really you.

Cookie and Tracking Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used — you can manage these preferences in your browser settings.

Retention and Deletion

Active account data is kept while your account is open. After closure, we retain only what applicable law requires, then delete the rest on a rolling schedule.

Requesting Changes

To correct inaccurate data or request a copy of what we hold, contact us via live chat or email with your account details — we handle each request individually.

Common Questions About Your Privacy

Here are the questions we hear most often about how 77lucki handles personal data. If yours isn't covered, reach out through the contact paths above.

We collect your name, email address, and the payment identifiers tied to your chosen wallet — DANA, OVO, or GoPay — plus device and session data used to secure your login.

Contact us through live chat or email with your registered account email. We'll verify your identity and send you a summary of the data associated with your account within a reasonable timeframe.

Only where necessary — with payment processors handling your DANA, OVO, or GoPay transactions, and identity services where verification is required. All partners operate under data handling agreements.

We retain only what applicable law requires after account closure. Once that retention period ends, your data is deleted on our standard rolling schedule — no unnecessary long-term storage.

Yes. Reach us via live chat or the privacy email channel with your account details and the correction needed. We handle each correction request individually and confirm once it's done.

All payment data travels over SSL-encrypted connections. We store only the identifiers needed to match your transaction — full wallet credentials are never held on our side.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How 77lucki Handles Your Personal Information

Reach Us About Your Data

Live Chat Support

Email Privacy Request

Account Settings

How We Protect and Manage Your Information

Encrypted Account Access

Cookie and Tracking Use

Retention and Deletion

Requesting Changes

Common Questions About Your Privacy

01 What personal data does 77lucki collect when I register?

02 How do I request a copy of the data you hold on my account?

03 Does 77lucki share my data with third parties?

04 How long do you keep my data after I close my account?

05 Can I ask you to correct inaccurate information on my account?

06 Are my payment details safe when I deposit via DANA, OVO, or GoPay?

Privacy Policy

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